Episode 03: Behind-the-scenes of Finnair’s award-winning international long-haul experience
In today's episode, we are joined by David Kondo. David is the Head of Customer Experience and Product Design at Finnair, in addition to being on the Board of Directors of the Airline Passenger Experience Association.
David is joining us today from Helsinki, Finland and will be talking about the new Finnair International long-haul experience, including the renewed Business class with the AirLounge, and the totally new Premium Economy travel class as well as the key partnerships such (iittala and Marimekko) involved in the development of other products and amenities onboard that contributed to the multi award winning international long-haul experience.
Since delivering the multi award winning experience David has transitioned to a similar role on the ground and he’ll also be sharing how he is now tying in the airport experience with the inflight experience to create a seamless end-to-end passenger experience.
David will also share some suggestions on what to see and do when visiting Helsinki, Finland - Visiting a sauna is a must when in Helsinki!
Episode Recorded: December 2022
Acronyms explained
EIS - Entry into service