What’s it really like to fly without sight? This episode offers a rare glimpse into air travel through the perspective of Scott Thornhill, Executive Director of the American Council of the Blind (ACB). Stay tuned because you’re about to explore air travel from a perspective few have experienced but all of us need to understand.

We also explore the Airline Passengers with Disabilities Bill of Rights, its alignment with the Americans with Disabilities Act (ADA), and the road ahead for truly inclusive air travel. Scott shares powerful insights on the changes that could make flying more accessible, not just for the blind but for everyone.

Discover the journey redefined with Play Airlines, a new Icelandic low-cost airline operating flights from Iceland to North America and Europe. Adrian Keating, Executive Director Commercial at Play Airlines will unravel how Play Airlines is challenging the norms of travel, marrying modesty with monumental strides in service and ingenuity. Offering insights into the trailblazing budget-friendly airline, we talk about the recently launched 'Space seat' - a game-changer offering passengers of the low-cost carrier the luxury of extra space onboard the aircraft.

Adrian will also delve into the complexities that seismic activity brings to the region's tourism landscape. We'll explore how Play Airlines maneuvers through the tremors of sensational media narratives, ensuring that Iceland remains a captivating, accessible destination for adventurers worldwide.

Delve into the intriguing world of aviation safety videos, focusing particularly on Qantas’s recent release. Our guest, Teri O'Toole, is a veteran Qantas long-haul flight attendant and a barrister at law, currently leading the Flight Attendants' Association of Australia (FAAA). Teri brings a unique perspective, blending her inflight experience with legal expertise to represent 6.5K+ flight attendants in Australia.

The primary discussion revolves around the new Qantas Safety Video launched in January 2024. This video, while cinematically impressive, has sparked a debate over its effectiveness as a safety tool versus its role as a marketing instrument. Despite its high production value and storytelling, it’s criticized for lacking in clear, vital safety information. Teri highlights the omission of crucial instructions like following cabin crew directions in emergencies, a fundamental safety message.

Step into the cutting-edge world where airline loyalty meets in-flight entertainment. Mark Cheyney from IAG Loyalty talks about the dynamic synergy between Loyalty and IFEC technology within the International Airlines Group.

Mark’s role of Chair for the Personalization Working Group within the Seamless Air Alliance, has him serving as an expert group leader. As the industry's buzz around personalization of the passenger experience continues to grow, Mark discusses some of the challenges with personalization, including identifying different passenger personas and navigating stringent privacy laws. As you'll discover, personalization is a lot more complex than it appears.